Frequently Asked Questions
Everything you need to know about shopping with CHUNLI, from sizing to shipping.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. As our collections range from tailored fits to oversized silhouettes, we recommend checking your measurements against our guide to ensure the perfect fit.
What is CHUNLI's shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your package's journey.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to start the process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
How should I care for my CHUNLI garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the internal garment label. Generally, we advise cold hand washing or delicate machine cycles and air drying to preserve the longevity of the pieces.
Do you offer international shipping?
Yes, CHUNLI ships to over 50 countries. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.